You cannot return a product without a RMA Number
The first step to have a RMA number is to create a new ticket on the plateform.
Click on this link to know how create a ticket.
If our technical service considers that a return of product is necessary, you will receive an answer on the ticket with the return form and a RMA number.
HOW TO MAKE A RETURN ?
NOTE : If your country is not part of the European community, you must add a commercial invoice with the product :
Edit a commercial invoice for the return products
This document must include :
1 - Print the return form
It was provided to you by the support service during your discussions, on the Helpdesk platform.
2 – Fill the form
Fill in as precisely as possible the information concerning the default of the product (s).
Note that the address indicated on the form will be the one used to return the products to you. It is therefore important to check carefully that there are no errors.
3 – Pack the products
Products must be carefully packed in their original packaging or in suitable packaging to avoid damage during transport.
Attach with the products, the return form.
4 – Package identification
Indicate legibly on the package the return address completed with the RMA number :
VOGO – Vokkero
Parc Technologique des Fontaines – Activillage – Bâtiment 3A
38190 920 Crolles